Coverage enterprise abruptly stops spending for 85-12 months-old’s prescriptions

LEE’S SUMMIT, Mo. – Like most seniors, 85-year-outdated Jaunita Freeman has a cabinet total of prescription medications that she relies on just about every day. Complete charge is about $500 a thirty day period.

She depends on her health care insurance coverage to include the cost, which was under no circumstances a difficulty — until finally lately.

“I would acquire prescriptions and mail them the monthly bill,” explained Freeman, referring to Cigna Overall health Insurance policies.

Freeman has been lined by Cigna by way of the Global Affiliation of Machinists and Aerospace Personnel, the union that her partner belonged to. He died in 1999, not extended just after retiring from Honeywell. But many thanks to the union health strategy, his wife’s health and fitness insurance coverage was coated for life.

She in no way experienced a issue right until this year.

Cigna has not reimbursed her for much more than $2,000 in prescriptions masking quite a few months.

Freeman termed Cigna two months in the past inquiring the place her revenue was. Cigna informed her it experienced never received the accredited letter she despatched made up of an itemized receipt, so she mailed them a new one.

She claimed a Cigna agent promised she’d be paid out in seven to 10 days. But that was extra than a thirty day period back, and she hasn’t witnessed a dime.

To make matters even worse, just previous week she gained a letter from Cigna denying payment for all her prescriptions.

She known as her late husband’s union for assistance, but it also couldn’t get this solved inspite of a number of attempts, which includes a three-way call with the union, Freeman and Cigna.

That is why FOX4 Problem Solvers obtained concerned.

We known as Cigna, and somebody promised to glance into the make any difference proper away. The really upcoming working day, Freeman obtained a connect with from somebody at Cigna, apologizing for what she claimed was explained to her as a mix-up. Cigna promised to mail her revenue to her that working day.

Cigna instructed Trouble Solvers that it’s nevertheless striving to identify why this problem transpired. Cigna explained in a assertion that “it strives to approach all shopper statements rapidly and properly.”