Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Chief

Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Chief

SAN FRANCISCO–(Company WIRE)–Talkdesk®, Inc., the international purchaser practical experience (CX) leader for purchaser-obsessed corporations, landed a top spot on Ventana Research’s 2021 Make contact with Middle in the Cloud Benefit Index, debuting forward of 13 competitors to classify as an Exemplary Seller for best in general overall performance in both of those solution and customer expertise.

In addition to outscoring extra than a dozen other make contact with middle as a assistance (CCaaS) vendors general, Talkdesk secured Value Index Leader positions in 5 categories: adaptability, usability, dependability, manageability, and TCO/ROI. Scores awarded to Talkdesk for adaptability and usability, in unique, surpassed all other seller scores for individuals locations.

The benchmark organization know-how exploration and advisory firm’s extensive report signifies a year-extensive hard work close to market and products knowledge assessment of CCaaS seller choices throughout seven categories. Ventana developed the index model based on far more than two many years of do the job advising countless numbers of companies and developed it to serve as an RFP-like resource, which business purchasers can leverage in analyzing engineering suppliers.

As corporations transfer absent from premises-centered make contact with facilities and get started to digitally renovate their functions to much better meet customers’ evolving expectations, Ventana observes that the changeover “parallels a change in wondering about make contact with centers” customarily considered as “reactive triage details … not necessarily in harmony with general strategic organizational plans for the consumer practical experience.” In accordance to Ventana, “That should adjust to satisfy the for a longer period-time period wants for shoppers, which includes personalization and context, but also having into account life span benefit and advocacy.”

Talkdesk is performing with enterprises to adapt to this new era in shopper support. Freshly rebranded following two yrs of explosive growth, the company stays fully commited to supporting businesses on the quest to develop brand name belief and loyalty. Talkdesk also not too long ago released two much more CX innovations to Talkdesk CX Cloud™: Talkdesk Workspace, a customizable user interface, and Talkdesk Builder, a established of tools for endless and accelerated make contact with middle customization across workspaces, routing, reporting and integrations.

“Modern call centers have actual strategic benefit and fantastic likely for driving tangible enterprise advancement by deepening customer relationships by interactions that are much more individualized, productive and lucrative,” explained Tiago Paiva, chief executive officer, Talkdesk. “There’s a far better way to supply remarkable shopper experiences and Talkdesk is lighting the path. Our powerful debut on the Ventana CCaaS Value Index is welcome recognition for the progress we have created in helping enterprises come across CX achievements.”

“Our study reveals that many businesses are turning to cloud-centered call middle platforms as a way to stay constantly at the leading edge of engineering development,” said Keith Dawson, vice president & investigation director, Ventana Exploration. “The commitment by Talkdesk to steady enhancement and shopper success has produced it an exemplary Vendor and a Leader in our Price Index for Make contact with Heart in the Cloud. Congratulations to the Talkdesk group for their accomplishment and for making a top rated-notch CCaaS system.”

Down load a complimentary duplicate of the report to study the complete evaluations of Talkdesk and other CCaaS vendors.

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About Talkdesk

Talkdesk® is a worldwide customer practical experience leader for shopper-obsessed firms. Our speak to middle option gives a much better way for businesses and consumers to have interaction with a single a different. Our pace of innovation and international footprint reflect our commitment to guarantee firms in all places can deliver far better consumer experiences through any channel, resulting in increased shopper gratification, value cost savings and profitability. Talkdesk CX CloudTM is an finish-to-close client practical experience remedy that combines company scale with consumer simplicity. Around 1,800 progressive corporations all over the globe, which include IBM, Acxiom, Trivago, and Fujitsu associate with Talkdesk to produce a improved way to wonderful customer knowledge. Find out much more and ask for a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All solution and business names are trademarks™ or registered® emblems of their respective holders. Use of them does not indicate any affiliation with or endorsement by them.